I am a Technology professional with expertise in implementing and maintaining solutions to meet Technology needs, and conducting complex analysis and development for various functions to develop and maintain strategic information systems. Practiced in successful development and management of business critical information systems, telecommunications, networks, and peripheral components. Self-motivated and capable to work independently or in a team with demonstrated ability to prioritize tasks to accomplish maximum results, timely completion of projects, and ability to address organizational problems with innovative solutions.
Regional IT Manager
Oct 2020 – Current
CMIT Solutions of Chicagoland North
• Manage a team of IT professionals who support our business clients
• Performing ongoing relationship management
• Triaging client service-related issues
• Initiating and overseeing client projects
• Providing IT compliance and security risk management assessments
• Triaging Client Service Issues
• Line Management of Local Staff
• Project Management of Client Initiatives
• Consulting on IT Compliance & Risk Management
• Account Management of Local Client Base
• Building Brand Awareness through Networking in the Community • Providing Local Sales Support for Prospect and Referral Opportunities
• Networking in the local community
• Providing local sales support for new prospect and referral opportunities alongside other dedicated sales resources.
• Direct line management over the local resources that deliver service to clients with responsibility for day-to-day employee management, employee scheduling and utilization, annual employee performance reviews and compensation decisions.
Director of IT & Managed Services
July 2018 – Sept 2020
IMAGETEC L.P.
• Manage and support the corporate and branch offices IT infrastructure, system security, building security, backup, phone systems, technology contract administration and supporting systems to ensure optimum performance.
• Responsible for staff of IT department, and training/certification updates as required.
• Manage IT budget, expenses, and projections on Managed IT Services
• Design, build, configure, and administer Windows Servers, Hyper-V, and VMware environment.
• Oversee all IT initiatives involving infrastructure, applications, communications, and security.
• Work with sales in development and growth of Managed IT services and software solutions.
• Manage all users and access to corporate systems as required by their specific job duties.
• Regularly performs system and security reviews of all users with executive management team, to determine their business requirements and develop a plan for implementation.
• Manage and directs pre/post sales IT personnel and activity including assignment of project manager for software/equipment installations.
• Performs complex customer project management including pre-sales demonstrations and post sales installation and training.
• Generates sales and revenue from IT professional services as well as software and solutions programs offered by IMAGETEC.
• Maintains all company technology contracts with approved vendors.
• Research and recommends new technology programs to enhance company efficiency and productivity.
• Administer and maintains company CRM software and ensures user training has been conducted on a regular basis. Provide enhancements to CRM when requested and approved.
• Provide reporting and other operating system enhancements upon request.
• Establish and maintains operating systems security per company policy.
• Provide system review and analysis for ongoing growth and updates as well as cost projections and estimates.
• Perform related operational and administrative assignments as required.
• Maintain effective relationships with customers, vendors, and fellow employees
Managed IT Services Director / Owner
June 2014 – July 2018
Aquarius Technology Solutions, Inc.
• Project management which includes research, planning, and implementation
• Manage all aspects of the infrastructure, which includes the technical and daily operation support for all systems.
• Recommend and manage the implementation of information technology strategies and directions.
• Provide system review and analysis for ongoing growth and updates as well as cost projections and estimates.
• Oversee the daily performance of computer systems.
• Ensure proper installation of cables, operating systems and software.
• Train users in the proper use of hardware or software.
• Create and maintained databases, network accounts and programs for specific department needs. • Evaluate and conduct technical and functional research and analysis.
• Participate in special projects, external audits, evaluations and process improvements. Implement and administer advanced Microsoft technologies.
• Implement new services into production.
IT Operations Manager
Dec 2013 - June 2014
Blue Star Tec, LLC.
• Provided technical leadership to IT staff. Managed IT staff, prioritizing daily tasks, projects, and end user issues.
• Managed and budgets and lowered operating expenses. Project management including research, planning, and implementation.
• Managed all aspects of the infrastructure, which includes the technical and daily operation
• Project management which includes research, planning, and implementation
▪ Managed all aspects of the infrastructure, which included the technical and daily operation support for all systems.
▪ Recommend and managed the implementation of information technology strategies and directions.
▪ Configured and maintained systems, ensure network connectivity, Active Directory, Exchange Server, user accounts, volume usage and security.
▪ Installed and configured virtual/physical Windows servers, workstations, firewalls, routers, and switches.
▪ Maintained all corporate IT systems and ensures they are operational at all times.
▪ Identified and provided file backup methodology for networks.
▪ Regularly performed system and security reviews.
▪ Maintained operating system security per company policy.
▪ Provided system review and analysis for ongoing growth and updates as well as cost projections and estimates.
▪ Performed related operational and administrative assignments.
• Developed and approved all technical specs for new projects
▪ Provided and maintained Cloud based solutions for active and backup purposes.
Manager of IT Operations
Sept 2009 - Dec 2013
2iAmerica, LLC.
• Provided management oversight for business objectives.
• Managed technical team, partner, and vendor relationships.
• Provided daily oversight on job progress/success.
• Provided technical leadership to IT staff
• Developed and approved all technical specs for new projects
• Served as the Senior Technical Advisor to staff and customers
• Provided technical assistance in field as staffing/skills/workload demands
• Managed all aspects of the infrastructure for the Information Technology department, which includes the technical and daily operation support for all systems.
• Recommend and managed the implementation of information technology strategies and directions. • Configured systems, ensure network connectivity, and install and test hardware and software.
• Installed and configured the firewalls, routers, and switches.
• Identified and provided file backup methodology for networks.
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