WHAT CAN I DO TODAY TO MAKE YOUR JOB EASIER TOMORROW?
ABOUT ME
PROFESSIONAL SUMMARY
I’m an IT Director with 20+ years of experience modernizing enterprise infrastructure, strengthening cybersecurity, and transforming service delivery across multi‑site and fast‑growing organizations. My leadership style blends strategic vision with hands‑on technical depth — allowing me to solve complex problems, stabilize environments, and build high‑performing teams that deliver measurable results.
Throughout my career, I’ve led cloud migrations, rebuilt IT operations, improved SLA performance, and reduced operational costs while elevating the customer experience. I’m known for bringing structure to chaotic environments, aligning technology with business goals, and driving continuous improvement through data‑driven decision‑making.
I thrive in environments where IT is expected to be a strategic partner — not just a support function. Whether leading infrastructure modernization, maturing IT governance, or strengthening cybersecurity posture, I focus on delivering secure, scalable, and reliable technology that empowers the business.
Core Strengths:
• IT Strategy & Roadmapping
• Infrastructure & Cloud (AWS, Azure, M365, Hybrid)
• Cybersecurity & Risk Management
• IT Operations, ITIL, ITSM
• Service Delivery & SLA Optimization
• Team Leadership & Organizational Development
• Vendor Management & Cost Optimization
• Project & Program Leadership
KEY ACHIEVEMENTS
Cost Optimization & Financial Impact
- In my first few months, I delivered $300K+ in annual IT cost savings through infrastructure consolidation, vendor renegotiations, and license optimization across cloud and on-prem environments.
- Reduced IT operational spend by 18% YoY while improving service quality through strategic sourcing and contract restructuring.
- Cut hardware refresh costs by 25% by implementing lifecycle standards and leveraging bulk-purchase agreements.
Operational Excellence & Service Delivery
- Improved help desk response and resolution times by 40% by implementing ITSM workflows, KPI dashboards, and tiered escalation models.
- Increased SLA compliance from 72% to 96% within the first year by standardizing processes and introducing performance governance.
- Reduced ticket backlog by 60% through queue redesign, staffing alignment, and automation of repetitive tasks.
Cloud, Infrastructure & Modernization
- Led enterprise cloud migration initiatives that improved system availability to 99.9% uptime and reduced disaster recovery RTO/RPO by 50%.
- Consolidated multi-site infrastructure into a hybrid cloud model, reducing physical footprint by 30% and improving scalability.
- Modernized endpoint management using Intune/Autopilot, decreasing device deployment time from 3 hours to under 30 minutes.
Cybersecurity & Risk Reduction
- Strengthened cybersecurity posture, reducing security incidents by 45% through MFA rollout, improved patch compliance, and enhanced monitoring.
- Achieved 100% audit pass rate across multiple compliance reviews by implementing governance frameworks and policy controls.
- Reduced vulnerability exposure by 70% through systematic remediation, tool consolidation, and executive-level risk reporting.
Leadership, Culture & Organizational Impact
- Rebuilt and reorganized IT teams across infrastructure, service desk, and cloud operations, increasing productivity by 35% and reducing turnover.
- Mentored and developed staff, resulting in multiple internal promotions and improved cross-functional collaboration.
- Introduced performance scorecards and operational reviews, improving accountability and transparency across IT functions.
Project & Program Delivery
- Delivered 50+ enterprise IT projects on time and within budget, including cloud migrations, network upgrades, and security initiatives.
- Increased project delivery efficiency by 30% by standardizing PMO processes and implementing structured methodologies.
- Successfully managed multi-million-dollar technology portfolios aligned with business growth and strategic objectives.
CORE COMPETENCIES
Technology Strategy & Leadership
IT Roadmaps • Budgeting & Forecasting • Executive Collaboration • Governance & Compliance
IT Operations & Service Management
ITIL • ITSM • Incident/Problem/Change • SLA & KPI Management • Tier 1–3 Support
Infrastructure & Cloud
Azure • AWS • Microsoft 365 • Hybrid Cloud • Virtualization (VMware/Hyper‑V) • Systems Architecture • VoIP
Security & Risk
Cybersecurity • Identity & Access • DR/BC • Risk Management • Policy Development
Organizational Leadership
Team Development • Vendor Management • Contract Negotiation • Project & Program Management
PROFESSIONAL EXPERIENCE
Director, Managed Services
Leapfrog Technology Group | Dec 2025 - Current
• Oversee managed services operations, including project management, service desk performance, and professional services delivery.
• Manage service desk queue health and aging cases, collaborating with engineers to streamline workflows and reduce backlog.
• Coach and mentor team members to drive independence, accountability, and consistent execution of daily operations.
• Serve as a hands-on Project Manager, ensuring adherence to project methodology and successful delivery of client initiatives.
• Act as a technical resource for solution design, implementation, and support as the organization and customer base scale.
IT Director
Pinnacle Advertising and Marketing | Feb 2022 – Dec 2025
• Lead enterprise IT strategy and operations, overseeing infrastructure, cloud services, cybersecurity, applications, and IT service delivery across the organization.
• Align technology initiatives with business objectives, improving operational efficiency, information flow, and cross‑functional collaboration.
• Drive cost optimization through vendor negotiations, infrastructure consolidation, and budget management, generating significant year‑over‑year savings.
• Establish and enforce IT governance, policies, compliance standards, and security controls to reduce organizational risk.
• Implement and maintain backup, disaster recovery, and business continuity plans to ensure operational resilience.
• Partner with executive leadership and department heads to support strategic planning, KPIs, and technology roadmaps.
• Manage and mentor IT staff, fostering a proactive, service‑oriented culture, improving team performance and technical capability.
• Oversee client‑facing technology platforms, including WordPress website infrastructure and application updates.
Regional IT Director
CMIT Solutions of Chicagoland North | Oct 2020 – Feb 2022
• Directed a regional team of IT professionals delivering managed IT services, cybersecurity, and compliance support for a diverse client base.
• Led client relationship management, serving as the escalation point for complex service and security matters.
• Oversaw IT projects, technology initiatives, and compliance assessments, ensuring on‑time delivery and alignment with client requirements.
• Provided consulting services focused on IT risk management, cybersecurity posture, and regulatory compliance.
• Managed staffing, utilization, performance reviews, and compensation decisions for regional technical resources.
• Supported business development through account management, networking, and brand growth initiatives.
Director of IT & Managed Services
IMAGETEC L.P. | Jul 2018 – Oct 2020
• Led all aspects of corporate and multi‑site IT infrastructure, including networking, servers, virtualization, security, telecommunications, and building systems.
• Designed, implemented, and maintained Windows Server, Hyper‑V, and VMware environments to support business operations.
• Managed IT budgets, forecasts, and vendor contracts, ensuring cost control and service quality.
• Oversaw system security, access controls, and user management, conducting regular reviews with executive leadership.
• Directed pre‑ and post‑sales IT activities, including project scoping, implementation planning, and resource allocation.
• Researched and implemented innovative technology solutions to improve productivity, scalability, and reliability.
IT Services Director / Owner
Aquarius Technology Solutions, Inc. | Jun 2014 – Jul 2018
• Founded and led a full‑service IT solutions firm delivering infrastructure, security, and managed services to small and mid‑sized businesses.
• Directed project management, system design, and implementation across client environments.
• Provided strategic technology consulting aligned with client business goals and growth plans.
• Performed system analyses, capacity planning, and cost forecasting to support long‑term scalability.
• Oversaw daily operations, ensuring system reliability, security, and client satisfaction.
• Delivered end‑user training to improve adoption, productivity, and operational outcomes.
KEY ACHIEVEMENTS
- Delivered $300K+ in annual IT cost savings through infrastructure consolidation and vendor renegotiation.
- Led enterprise‑wide cloud migration initiatives, improving scalability, security, and disaster recovery readiness.
- Improved help desk response times and SLA compliance by implementing structured workflows, KPIs, and reporting dashboards.
- Strengthened organizational cybersecurity posture by implementing security controls aligned with executive and regulatory expectations.
- Built and mentored high‑performing IT support teams that consistently exceeded service delivery benchmarks.
- Implemented IT governance frameworks aligning technology initiatives with business outcomes and executive visibility.
EDUCATION & CERTIFICATIONS
EDUCATION
EDUCATION / CERTIFICATIONS / FURTHER EDUCATION
• B.S., Information Technology Management – University of Phoenix
• A.A.S., Business Administration & Management – William Rainey Harper College
• Certificate of Technical Studies – Logistics and Material Management
William Rainey Harper College
• Microsoft Azure Essentials
• Microsoft Azure Professional Certificate (Microsoft / LinkedIn Learning)
• ITIL Service Management
• Ongoing professional development in technology leadership, cybersecurity, and IT management
VOLUNTEER WORK
Director of Information Technology
Greater IMPACT Church
• Develop and execute the organization’s IT strategy aligned with organizational objectives and growth plans, identify and implement emerging technologies that enhance operational efficiency and increase participants’ value.
• Lead IT governance, budgeting, and performance management to ensure cost-effective technology investments.
• Oversee the design, implementation, and maintenance of IT infrastructure (networks, servers, cloud environments, and endpoints), ensure availability, scalability, and reliability of critical systems and applications,
• Establish IT service delivery standards and performance metrics for infrastructure support teams.
• Lead, mentor, and develop a high-performing IT team across infrastructure, applications, and support functions.
• Foster a culture of innovation, accountability, and continuous improvement, collaborating cross-functionally with leadership to support strategic initiatives.
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