WHAT CAN I DO TODAY TO MAKE YOUR JOB EASIER TOMORROW?
ABOUT ME
PROFESSIONAL SUMMARY
IT leader with 20+ years of experience in IT service delivery, infrastructure management, and managed services environments. Proven success leading Tier 1–3 support operations, driving ITSM best practices, optimizing costs, and aligning technology initiatives with business objectives. Expertise in cloud infrastructure, cybersecurity, vendor management, and disaster recovery. Recognized for building high‑performing teams, improving SLA performance, and translating technical solutions into measurable business value.
Professional Summary
- Dependable technology professional bringing management experience and a willingness to take on added responsibility to meet tight deadlines.
- Enthusiastic team player with a strong work ethic and advanced complex problem-solving skills. Experiences in many different industries, environments, and technologies.
- Seasoned Technology Provider dedicated to bringing organizations to the next phase of growth and development.
- Diligent and motivated to improve processes, streamline operations and increase revenue.
- Practice in successful development and management of business-critical information systems, telecommunications, networks, and peripheral components.
- Self-motivated and capable to work independently or in a team with demonstrated ability to prioritize tasks to accomplish maximum results, timely completion of projects, and ability to address organizational problems with innovative solutions.
Core Competencies
- IT Strategy & Leadership
- IT Service Management (ITSM / ITIL)
- Help Desk & Service Delivery Management
- Managed Services (MSP) Operations
- Tier 1–3 Technical Support Leadership
- Incident, Problem & Change Management
- SLA Management, KPI Tracking & Reporting
- Infrastructure & Systems Administration
- Cloud Computing (Microsoft 365, Azure, Hybrid Environments)
- VoIP & IP Telephony sales/configuration/management (8x8, Avaya, Grasshopper, Nextiva, Nortel, RingCentral, Teams Voice)
- Enterprise Systems & Virtualization
- Cybersecurity, Information Security & Risk Management
- IT Governance, Compliance & Policy Development
- Disaster Recovery & Business Continuity Planning
- Vendor Management, Contract Negotiation & Cost Optimization
- Budget Forecasting & Financial Management
- Project & Program Management
- Executive & Stakeholder Collaboration
- Team Leadership, Mentorship & Training
PROFESSIONAL EXPERIENCE
IT Director
Pinnacle Advertising and Marketing | Feb 2022 –
• Lead enterprise IT strategy and operations, overseeing infrastructure, cloud services, cybersecurity, applications, and IT service delivery across the organization.
• Align technology initiatives with business objectives, improving operational efficiency, information flow, and cross‑functional collaboration.
• Drive cost optimization through vendor negotiations, infrastructure consolidation, and budget management, generating significant year‑over‑year savings.
• Establish and enforce IT governance, policies, compliance standards, and security controls to reduce organizational risk.
• Implement and maintain backup, disaster recovery, and business continuity plans to ensure operational resilience.
• Partner with executive leadership and department heads to support strategic planning, KPIs, and technology roadmaps.
• Manage and mentor IT staff, fostering a proactive, service‑oriented culture, improving team performance and technical capability.
• Oversee client‑facing technology platforms, including WordPress website infrastructure and application updates.
Regional IT Director
CMIT Solutions of Chicagoland North | Oct 2020 – Feb 2022
• Directed a regional team of IT professionals delivering managed IT services, cybersecurity, and compliance support for a diverse client base.
• Led client relationship management, serving as the escalation point for complex service and security matters.
• Oversaw IT projects, technology initiatives, and compliance assessments, ensuring on‑time delivery and alignment with client requirements.
• Provided consulting services focused on IT risk management, cybersecurity posture, and regulatory compliance.
• Managed staffing, utilization, performance reviews, and compensation decisions for regional technical resources.
• Supported business development through account management, networking, and brand growth initiatives.
Director of IT & Managed Services
IMAGETEC L.P. | Jul 2018 – Oct 2020
• Led all aspects of corporate and multi‑site IT infrastructure, including networking, servers, virtualization, security, telecommunications, and building systems.
• Designed, implemented, and maintained Windows Server, Hyper‑V, and VMware environments to support business operations.
• Managed IT budgets, forecasts, and vendor contracts, ensuring cost control and service quality.
• Oversaw system security, access controls, and user management, conducting regular reviews with executive leadership.
• Directed pre‑ and post‑sales IT activities, including project scoping, implementation planning, and resource allocation.
• Researched and implemented innovative technology solutions to improve productivity, scalability, and reliability.
IT Services Director / Owner
Aquarius Technology Solutions, Inc. | Jun 2014 – Jul 2018
• Founded and led a full‑service IT solutions firm delivering infrastructure, security, and managed services to small and mid‑sized businesses.
• Directed project management, system design, and implementation across client environments.
• Provided strategic technology consulting aligned with client business goals and growth plans.
• Performed system analyses, capacity planning, and cost forecasting to support long‑term scalability.
• Oversaw daily operations, ensuring system reliability, security, and client satisfaction.
• Delivered end‑user training to improve adoption, productivity, and operational outcomes.
KEY ACHIEVEMENTS
- Delivered $300K+ in annual IT cost savings through infrastructure consolidation and vendor renegotiation.
- Led enterprise‑wide cloud migration initiatives, improving scalability, security, and disaster recovery readiness.
- Improved help desk response times and SLA compliance by implementing structured workflows, KPIs, and reporting dashboards.
- Strengthened organizational cybersecurity posture by implementing security controls aligned with executive and regulatory expectations.
- Built and mentored high‑performing IT support teams that consistently exceeded service delivery benchmarks.
- Implemented IT governance frameworks aligning technology initiatives with business outcomes and executive visibility.
EDUCATION & CERTIFICATIONS
EDUCATION
Bachelor of Science – Information Technology Management
University of Phoenix
Associate of Applied Science – Business Administration and Management
William Rainey Harper College
Certificate of Technical Studies – Logistics and Material Management
William Rainey Harper College
CERTIFICATIONS
Microsoft Azure Essentials
Microsoft Azure Professional Certificate (Microsoft / LinkedIn Learning)
ITIL Service Management
Ongoing professional development in technology leadership, cybersecurity, and IT management
VOLUNTEER WORK
Director of Information Technology
Greater IMPACT Church
• Develop and execute the organization’s IT strategy aligned with organizational objectives and growth plans, identify and implement emerging technologies that enhance operational efficiency and increase participants’ value.
• Lead IT governance, budgeting, and performance management to ensure cost-effective technology investments.
• Oversee the design, implementation, and maintenance of IT infrastructure (networks, servers, cloud environments, and endpoints), ensure availability, scalability, and reliability of critical systems and applications,
• Establish IT service delivery standards and performance metrics for infrastructure support teams.
• Lead, mentor, and develop a high-performing IT team across infrastructure, applications, and support functions.
• Foster a culture of innovation, accountability, and continuous improvement, collaborating cross-functionally with leadership to support strategic initiatives.
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